Long-Term Care Ombudsman

A Long-Term Care Ombudsman is an independent advocate who works to protect and promote the rights, dignity, and quality of life of individuals receiving long-term care services.

Ombudsmen work with residents and their families to address questions or concerns about care, services, resident rights, and quality of life. Their role is to listen to the resident, explain available options, and help resolve concerns based on the resident’s wishes.

An ombudsman can:

• Listen to questions and concerns about care or services.

• Protect and advocate for residents’ rights.

• Respect the resident’s choices and preferences.

• Help investigate and resolve complaints or concerns.

• Explain available options and resources.

• Provide information about long-term care services and resident rights.

• Support resident and family councils.

• Advocate for improvements in the quality of care and quality of life for long-term care residents.

Long-Term Care Ombudsman services are confidential and provided at no charge to residents or their families.

Local Long-Term Care Ombudsman

Jane Todd Crawford Hospital is located within the Lake Cumberland District Long-Term Care Ombudsman Program, which serves Green County and surrounding counties.

Mandy Weston
Lake Cumberland District Ombudsman
Lake Cumberland Area Development District
P.O. Box 1570
Russell Springs, KY 42642

Phone: 270-866-4200
Toll-Free: 1-800-264-7093
Email: mandy@lcadd.org

Kentucky State Long-Term Care Ombudsman

Jodi Holsclaw
Kentucky State Long-Term Care Ombudsman
Office of the State Long-Term Care Ombudsman
3138 Custer Drive, Suite 110
Lexington, KY 40517

Phone: 859-277-9215
Toll-Free: 1-800-372-2991
Email: jodi@ombuddy.org

Residents and families may contact the Long-Term Care Ombudsman Program directly with questions, concerns, or complaints regarding long-term care services.

Additional information about Kentucky’s Long-Term Care Ombudsman Program is available through the Kentucky Cabinet for Health and Family Services and the Office of the State Long-Term Care Ombudsman.